GDPR Compliance

Our Commitment to Data Protection

ash-node is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our data protection responsibilities seriously and have implemented comprehensive measures to ensure your personal information is handled lawfully, fairly, and transparently.

Data Controller

ash-node acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.

Contact details:
ash-node
147 Corporation Street
Birmingham, B4 6SB
Email: [email protected]

Your Rights Under UK GDPR

The UK GDPR provides you with the following rights regarding your personal data:

Right to Be Informed

You have the right to be informed about how we collect and use your personal data. This information is provided in our Privacy Policy and this GDPR page.

Right of Access

You can request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond to valid requests within one month.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond to rectification requests within one month.

Right to Erasure

Also known as the right to be forgotten, you may request deletion of your personal data in certain circumstances, including:

• When the data is no longer necessary for its original purpose
• When you withdraw consent (where consent was the basis for processing)
• When you object to processing and there are no overriding legitimate grounds
• When the data has been unlawfully processed

Right to Restrict Processing

You may request that we limit how we use your data while we verify its accuracy, consider your objection, or where processing is unlawful but you do not wish for the data to be deleted.

Right to Data Portability

Where we process your data based on consent or contract, you have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making in our services.

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us:

• Email: [email protected]
• Post: ash-node, 147 Corporation Street, Birmingham, B4 6SB

We may need to verify your identity before processing your request. We will respond to valid requests within one month, though this may be extended by a further two months for complex requests.

Special Category Data

In providing benefits consultation services, we may process special category data including health information. Such processing is necessary for providing our services and is undertaken with your explicit consent. This data receives enhanced protection and is only accessed by authorised personnel on a need-to-know basis.

Data Protection Measures

We implement appropriate technical and organisational measures including:

• Encryption of personal data in storage and transit
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection obligations
• Data processing agreements with third-party providers
• Incident response procedures for data breaches

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. Where the breach is likely to result in a high risk to you, we will also notify you directly without undue delay.

Complaints

If you are dissatisfied with how we have handled your personal data or responded to a request, you may complain to the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk

We encourage you to contact us first so we have the opportunity to address your concerns.

Updates

This GDPR information page was last updated in January 2024. We review our data protection practices regularly and may update this page accordingly.