Terms of Use

Last updated: January 2024

Acceptance of Terms

By accessing and using the ash-node website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website.

About Our Services

ash-node provides consultation and assistance services relating to UK benefits and pension applications. We help individuals understand their potential entitlements and assist with the preparation and submission of applications.

Our services are advisory in nature. We are not a law firm and do not provide legal representation in court proceedings. Where legal representation is required, we will recommend you seek independent legal counsel.

Website Use

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable local, national, or international law
• Use the website to send unsolicited commercial communications
• Attempt to gain unauthorised access to our website, servers, or databases
• Use automated systems or software to extract data from the website
• Transmit any material that contains viruses or other harmful code
• Impersonate any person or entity or misrepresent your affiliation

Information Accuracy

We make reasonable efforts to ensure the information on our website is accurate and up to date. However, benefits regulations and procedures change frequently. Information provided on this website is for general guidance only and should not be relied upon as a definitive statement of current rules.

We recommend verifying any information with official government sources or during a consultation with our advisors before making decisions based on website content.

No Guarantee of Outcomes

While we work diligently to prepare strong applications and appeals, we cannot guarantee any particular outcome. Decisions regarding benefit entitlements are made by the Department for Work and Pensions, local authorities, or tribunal panels, and are subject to their assessment of individual circumstances against current eligibility criteria.

Past success rates mentioned on our website reflect historical outcomes and do not guarantee similar results for your application.

Service Fees

Our service fees are payable upon instruction, not upon successful outcome. Fees are clearly communicated before we begin work on your behalf. Payment does not guarantee a successful application result.

All prices displayed on our website are inclusive of VAT where applicable unless otherwise stated.

Intellectual Property

The content on this website, including text, graphics, logos, and images, is owned by or licensed to ash-node and is protected by copyright and other intellectual property laws.

You may view, download, and print content from this website for personal, non-commercial use only. You must not:

• Republish material from this website without permission
• Sell, rent, or sub-license material from the website
• Reproduce, duplicate, or copy material for commercial purposes
• Edit or modify any material without authorisation

Third-Party Links

Our website may contain links to external websites for your convenience. We do not control these sites and are not responsible for their content or privacy practices. Inclusion of any link does not imply endorsement. We encourage you to read the terms and privacy policies of any third-party sites you visit.

Limitation of Liability

To the fullest extent permitted by law, ash-node shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use our website
• Any errors or omissions in website content
• Unauthorised access to or alteration of your data
• Actions of third parties in connection with the website

Our total liability for any claim arising from use of our services shall not exceed the fees paid for the specific service in question.

Indemnification

You agree to indemnify and hold harmless ash-node and its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or breach of these terms.

Confidentiality

Information you provide to us during consultations is treated as confidential. We will not disclose your personal circumstances to third parties without your consent, except where required by law or where disclosure is necessary to provide our services (for example, communicating with the DWP on your behalf with your authorisation).

Complaints

If you are dissatisfied with our services, please contact us to discuss your concerns. We take all complaints seriously and will investigate thoroughly. If we cannot resolve your complaint to your satisfaction, you may be entitled to seek independent resolution.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website following any changes constitutes acceptance of the revised terms.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For questions about these Terms of Use, please contact:

ash-node
147 Corporation Street
Birmingham, B4 6SB
Email: [email protected]